Core Competencies

The Maryland Certified Public Manager® Program focuses on providing academically grounded, readily applicable training to public managers in seven core competency areas:
1.  Personal and Organizational Integrity
Increasing awareness, building skills and modeling behaviors related to identifying potential ethical problems and conflicts of interest; appropriate workplace behavior; and legal and policy compliance.
2. Managing Work
Meeting organizational goals through effective planning, prioritizing, organizing and aligning human, financial, material and information resources. Empowering others by delegating clear job expectations; providing meaningful feedback and coaching; creating a motivational environment and measuring performance. Monitoring workloads and documenting performance. Dealing effectively with performance problems.
3. Leading People
Inspiring others to positive action through a clear vision; promotes a diverse workforce. Encouraging and facilitating cooperation, pride, trust and group identity; fostering commitment and team spirit. Articulating a vision, ideas and facts in a clear and organized way; effectively managing emotions and impulses.
4. Developing Self
Demonstrating commitment to continuous learning, self-awareness and individual performance planning through feedback, study and analysis.
5. Systemic Integration
Approaching planning, decision-making and implementation from an enterprise perspective; understanding internal and external relationships that impact the organization.
6. Public Service Focus
Delivering superior services to the public and internal and external recipients; including customer/client identification, expectations, needs and developing and implementing paradigms, processes and procedures that exude positive spirit and climate; demonstrating agency and personal commitment to quality service.
7. Change Leadership
Acting as a change agent; initiating and supporting change within the organization by implementing strategies to help others adapt to changes in the work environment, including personal reactions to change; emphasizing and fostering creativity and innovation; being proactive.