Each Certified Public Manager® participant completes a Capstone Project for their agency that focuses on cost reduction, revenue generation, or process improvements. Below is a list of Capstone Projects completed by program participants.
Community Development Projects
- Bridging Governmental Power to the Youth of Cheverly, Maryland by Instituting Youth Development Programming, a Youth Council, and Exploring Lowering the Voting Age to 16 – Cohort 11
- Count Me In! Bringing Participatory Budgeting to Hyattsville – Cohort 14
- Efforts to Improve Citizen Engagement with the Village of Friendship Heights Community – Cohort 11
- Enhancing Community Engagement for Stream Restoration Projects – Cohort 16
- Opening Doors to Success for High School Students – Cohort 11
- Creating a Parks and Recreation Department – Cohort 10
- Jewel of the Chesapeake: Waterfront Beautification in North Beach Maryland – Cohort 11
- Sustainable Tourism Planning for the Town of Betterton – Cohort 14
- A Directed and Managed Response to Hoarding Among Baltimore County Residents: The Baltimore County Hoarding Taskforce – Cohort 12
- Career-Based Learning in a Work Simulated Environment – Cohort 16
- Communication Needs in Recycling Today – Cohort 16
- Community Connect: Harnessing Local Resources for Collective Growth – Cohort 16
- Deliberate Urgency: Streaming the Process to Engage Community Partners in Correctional Facilities – Cohort 14
- Exploring the Feasibility of Implementing a Fair Housing Testing Program – Cohort 12
- From Treatment to Employment: Engaging Baltimore City Residents into a Continuum of Care – Cohort 12
- Getting the Word Out: Reaching Underserved Communities – Cohort 10
- Modernization of the Housing Rehabilitation Assistance Program – Cohort 14
- Reaching the Spanish Speaking Community through Bilingual Story Times at Baltimore County Public Library – Cohort 12
- Reducing Blight through Community Enhancement Program – Cohort 14
- Reimagining Recreation and Parks – Cohort 16
Customer Relations
- Addressing Diversity, Equity, and Inclusion in Small City Government – Cohort 13
- Customer-Centric Billing Transformation: A Journey to Service Excellence by Fusing Customer Service and Metering Operations – Cohort 12
- Enhancing Customer Service – Cohort 12
- Improving Communication with the Spanish Speaking Community in Riverdale Park – Cohort 10
- Mayor’s Office of Employment Development Customer Centered Intake and Tracking Guidance – Cohort 12
- Provider Relations Division: Customer Relationship Management (CRM) Solution – Cohort 10
Human Resource Management
- An Onboarding Program for the City of Frostburg – Cohort 10
- Comprehensive Onboarding Training Program for Baltimore City Council Staff – Cohort 16
- Evaluation of Recertification Practices – Cohort 16
- Exploring a Formal Onboarding Program for Senior Center Volunteers – Cohort 12
- New Hire and Promotion Immersion: Role Specific Public Sector Training, Non-Executive Level Positions – Cohort 16
- Onboarding: A Low-Cost Agency Addition with Long-Term Employee Benefits – Cohort 13
- Reimagining the City of Baltimore’s Senior Executive Onboarding – Cohort 13
- Automation of Position Control – Cohort 10
- Becoming One Organization: Post-Acquisition Human Resources Integration– Cohort 15
- Beyond the Call: Reimagining Workplace Culture Through Employee Recognition – Cohort 16
- Centralizing HR Functions: FMLA Administration – Cohort 10
- City of Baltimore Human Resources Optimization Pilot – Cohort 14
- Developing a Certified Community Health Worker Strategy at HealthCare Access Maryland – Cohort 15
- Development and Implementation of a Standardized Security Protocol – Cohort 14
- Employee Engagement Leads to Excellent Customer Service – Cohort 13
- Employee Retention Program within Baltimore County Department of Environmental Protection and Sustainability – Cohort 16
- Finding Solutions to Timekeeping Challenges – Cohort 13
- Foot Problems Associated with Wearing Safety Boots– Cohort 16
- Measuring Maryland’s Emergency Management Performance – Cohort 11
- Optimizing the Department of General Services’ Talent Recruitment Process – Cohort 16
- Position Analysis Tool and the Implementation of a Step and Grade Pay Scale – Cohort 14
- Recruitment, Retention, and Engagement Strategies for St. Mary’s County Government – Cohort 13
- The Importance of Offering Short-Term and Long-Term Disability – Cohort 16
- Workforce Engagement and Retention Strategies in the City of Baltimore’s Department of Public Works: A Comprehensive Approach for Sustainable Operational Excellence – Cohort 12
- Development of the Baltimore Water Infrastructure Strategic Education (B’More WISE) Program – Cohort 12
- Empowering New People Leaders for Success – Cohort 16
- Lifelong Learning: Montessori Teacher Training Pathways at Baltimore Montessori Public Charter School – Cohort 15
- Mainstreaming Climate Change, Sustainability, and Resilience Thinking – Cohort 12
- Professional Development Training Program for Municipal Employees in Department of Public Works – Cohort 13
- Training Development for Local Departments of Social Services’ Business Operations – Cohort 10
- Unified Training and Compliance – Cohort 13
- Workday Human Capital Management Basic Training for Human Resources Partners and Practitioners – Cohort 16
- Process Improvement Initiative for Succession Planning within the Baltimore County Enterprise – Cohort 12
- The Missing Link in Professional Development within the Mayor’s Office of Employment Development – Cohort 12
Operations Management
- Administrative Action Process Efficiency – Cohort 14
- A Social Media Upgrade and Brand Management for Morehouse College National Alumni Association Washington, DC Chapter– Cohort 14
- CommUNITY Opportunities Assessment – Cohort 10
- Implementing an Internal Compliance & Monitoring Program for the Department of Human Resources – Cohort 16
- Mayor’s Office of Correspondence and Constituent Services Revised Walk-in Processes and Procedures – Cohort 16
- Operational Management in the City of Seat Pleasant – Cohort 13
- Performance and Reporting Requirements – Cohort 13
- Streamlined Administrative Processes and Systems: Support Programmatic Agency Functions and Reduce Silos – Cohort 12
- The 3Ms of Performance – Monitoring, Measuring, and Managing – Cohort 12
- Use of an Operations Manual to Improve Public Service – Cohort 10
- Addressing Inflow and Infiltration for the Town of Preston – Cohort 10
- Breaking Barriers and Building Connections: Mobile Community Supervision Vehicles – Cohort 14
- Community Integration Fleet Optimization – Cohort 15
- Implementation of Water Reuse for Municipal Governments – Cohort 11
- Move Management Services Solutions – Cohort 11
- Name and Number, Please: Improving Telephone Data Management in the City of Baltimore – Cohort 16
- Protecting County Revenue from Apparent Loss and Unbilled Authorized Consumption – Cohort 12
- The Emerging Role of EMS in Public Health Services – Cohort 11
- Transitioning for External Fleet Management to Internal Fleet Management within the Department of General Services – Cohort 14
- Accounts Receivable Automation and Integration – Cohort 10
- Financial Department Best Practices – Cohort 11
- Mitigating the Rate of Expiring Contracts in Baltimore City Procurement Office – Cohort 16
- Strategic Planning for Grants and Special Projects – Cohort 10
- Streamline and Transformation of Claims Processing in Fiscal Administration – Cohort 14
- The Case for Hybrid Work to Solve Baltimore City’s Declining Municipal Portfolio Problem – Cohort 16
- Connected to Serve Those Who Serve Baltimore City, Fire and Police Portal – Cohort 16
- Cost Optimization for Telephone Services – Cohort 14
- Design Engineering Compliance: Ameliorating Compliance Task Management – Cohort 12
- Fixed Asset and Inventory Tracking System for the Maryland Higher Education Commission – Cohort 14
- Helpdesk Process Improvement – Cohort 13
- Integrating the Different Systems for a Better Service – Cohort 13
- Inventory Tracking with Code – Cohort 14
- Revolutionizing Resources: Utilizing Automation to Develop Sustainable Fundraising Strategies – Cohort 15
- Real-time Data Dashboard for Fire Department Decision-Making – Cohort 14
- Securing Resiliency of Baltimore City Information Technology Investments – Cohort 16
- Task Management Software: Creating a More Efficient Workplace – Cohort 12
- The Critical Role of IT Governance in the Public Sector – Cohort 13
- The Importance of Establishing an Asset Management System in the Maryland Environmental Service – Cohort 14
- Transforming the American Job Centers and Modernizing Workforce Services – Cohort 16
- Developing a Structured Approach for Knowledge Management – Cohort 13
- Digital Archiving of the City of Laurel Records – Cohort 11
- Digital Collaborative Policy, Procedures, and Bulletins – Cohort 11
- Essential Document Management System for Facilities Maintenance Division of the City of Baltimore Department of General Services – Cohort 12
- File Management for Effective Collaboration in a Shared Network Environment – Cohort 13
- Advanced Water Meter Infrastructure (AMI) Upgrade – Cohort 10
- Flowing Towards Equity: Water Access and Affordability Solutions in Baltimore – Cohort 16
- Smart Metering for the Town of Berlin Water Utility – Cohort 10
- Streamlining Meter Vault Service: Enhancing Productivity and Reducing Customer Wait Times – Cohort 12